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PayYourUtilitiesOnline.com FAQ:

Table of contents:
Click the question to jump to the answer.
 
 
Q1:  What is PayYourUtilitiesOnline.com?
A:  PayYourUtilitiesOnline.com is a alternative payment channel to help people pay their utilities easily and without having to wait in line.

Q2:  Where do I find my Account Number?
A:  You will receive a utility bill in the mail. On the notice you will find your account number.

Q3:  What is an e-check?
A:  It is just like writing a check from your check book. Just make sure you copy the 9 routing numbers and the bank account number accurately.

Q4:  Is the site secure?
A:  Yes, 100% secure, we use a 256 bit encryption for every transaction going through our system.

Q5:  What is the internet handling fee?
A:  The internet handling fee is collected by IMS Enterprises, Inc. They provide telephone tech support, database security, programming, pay all credit card fees, bank fees, and hosting for PayYourUtilitiesOnline.com software. They also provide the processing tools for your county to handle and process your renewal. This service is provided at no cost to the Utility Company as an alternative payment channel. If you do not wish to pay this handling fee, do not finalize your payment. You may cancel by closing your browser at any time before finalizing.

Q6:  Why do I have to pay an Internet Handling Fee?
A:  The Utility Company has no legal authority to assume the expense of online payment. Visa and Master Card banks charge processing fees that must be paid by someone.

Q7:  What happens if Iím having trouble getting to the payment website?
A:  Sometimes the internet is not working properly or at least for your connection. Also the payment website may be temporarily busy or off-line for maintenance or backup. Try again later and call us (256 246-0600) for help if the problem persists.

Q8:  Why am I receiving the error "Sorry, the Account number you entered was not found in the system."?
A:  This error is generated any time an account is not found in our system. This may be caused by keying the account number in incorrectly (using a capital 'o' instead of a zero, or a '8' for a 'B').

Q9:  When I type my account number in; it tells me that the account does not exist?
A:  The Zero can be mistaken for the letter O sometimes. If you continue to have problems with your account number you may call our help line or send us an e-mail.

Q10:  How long will it take for my E check to process?
A:  E-Checks may take up to 10 days to process.

Q11:  How long will it take for my Credit card or Debit card to process?
A:  Credit Cards and Debit cards may take up to 7 days to process.

Web development by IMS Enterprises Software
3115
Court Suite 149
Florence, AL, 35630
1-256-764-7310